FAQ – Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

Where do you ship to?
We ship to the United States, Canada, and New Zealand with full order tracking included on every order.

How long does shipping take?
Orders typically arrive within 7–14 business days. Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.

How much does shipping cost?
Shipping is free on all orders. No minimums, no hidden fees.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number by email. You can also visit our Track Your Order page at any time.

My order hasn't arrived yet. What should I do?
If your order is past the expected delivery window, please contact us at info@paawvital.com. We'll investigate and resolve the issue promptly.

Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us within 30 days of delivery and we'll arrange a full refund.

Do I need to return the product to get a refund?
In most cases, we'll ask you to confirm the issue with a photo or brief description. Contact us and we'll guide you through the process.

How long does a refund take?
Refunds are processed within 3–5 business days of approval and will appear on your original payment method.

Products

Are your products safe for pets?
Yes — every product we carry is selected with pet safety as the top priority. All materials are pet-grade, non-toxic, and free from harmful chemicals.

Are your grooming tools suitable for both dogs and cats?
Most of our grooming tools are designed for both dogs and cats. Product pages specify compatibility clearly.

Do you offer bundle deals?
Yes — several products are available in bundle packs at a discount. Check individual product pages for bundle options.